Written by our editorial team. Last verified: 9 September 2026 against israel-entry.piba.gov.il. This is an independent travel information page, not operated by PIBA, the Israeli government, or the Embassy of Israel in London.
Email [email protected], call +972-2-535-9740 (automated), or visit israel-entry.piba.gov.il/get-help. Email replies arrive within 24 to 72 business hours; the phone system has no live operators. UK travelers can also reach the Embassy of Israel in London at +44 20 7957 9500.
Who Manages eTA Israel Support?
Israel’s Population and Immigration Authority (PIBA) issues and supports the Electronic Travel Authorization (ETA-IL) through dedicated eTA Israel support contact options. Effective since 1 January 2025, citizens of visa-exempt countries, including the United Kingdom, must obtain an ETA-IL before travelling to Israel. The application fee is 25 NIS (approximately $7 USD), non-refundable once submitted.
Phone and Email Support for eTA Israel
For ETA-IL inquiries, PIBA provides an automated phone line (+972-2-535-9740) and email support ([email protected]) in English. Channels cover status checks, general information, and written correspondence.
Automated vs Live Phone Support
The +972-2-535-9740 line is an Automated Call System (IVR only) with no live agents. It handles status checks and general information. For complex issues, the PIBA Central Contact Center operates at *3450 (Israel) or +972-74-7083450 (abroad), Sun to Thu, 8:00 AM to 4:00 PM IST (UTC+3), in Hebrew and Russian. Technical issues with online services can be directed to the Central Government Support Center at 1299.
How to Write an Effective Support Email
Email [email protected] accepts English inquiries only, 24/7, with responses within 24 to 72 business hours. Use the subject line: ETA-IL Application Inquiry – [Application Number]. Include your application number, passport number, registered email, date of birth, and a clear problem description. A confirmation email is sent upon receipt.
Online Help Center and Self-Service Tools
PIBA’s online help centre at israel-entry.piba.gov.il/get-help (page published 1 June 2026) provides a contact form, status check, and resend-confirmation service for approved applications.
| Channel | Response Time | Language | Hours | Best For |
|---|---|---|---|---|
| Email ([email protected]) | 24-72 hours | English only | 24/7 acceptance | Non-urgent issues, document submission |
| Automated Phone (+972-2-535-9740) | Immediate (automated) | English / Hebrew | Sun-Thu, 8 AM-4 PM IST | Status checks, general information |
| PIBA Central (*3450 / +972-74-7083450) | Business hours | Hebrew, Russian | Sun-Thu, 8 AM-4 PM IST | Complex issues (non-ETA-IL) |
| Online Help Center | Self-service | English | 24/7 | Status check, resend confirmation |
| Postal (42 Agripas St.) | 5-10 business days | English / Hebrew | Business hours | Formal complaints, appeals |
| Embassy of Israel in London (+44 20 7957 9500) | 24-48 hours | English | Business hours | UK-specific emergencies |
| Central Gov. Support (1299) | Business hours | Hebrew | Sun-Thu | Technical support for online services |
Resend Your ETA-IL Approval Email
Visit israel-entry.piba.gov.il/resend-confirmation and enter your date of birth to receive the approval email again. This works only for approved applications and sends to the original submission email address.
Online Chat Options: Nivi AI Assistant
Nivi is a beta AI assistant on gov.il answering general eligibility questions. Do not enter personal data; the AI may make mistakes.
Postal Address for PIBA
42 Agripas St., Jerusalem 9430125, IsraelFax: 02-6469442
Postal inquiries require an ID number. Fax is the preferred alternative contact method for postal correspondence.
How Long Until You Get a Reply?
Email responses arrive within 24 to 72 business hours. The automated phone line provides immediate (automated) status checks. PIBA Central operates during business hours only (Sun-Thu, 8:00 AM to 4:00 PM IST). If no reply after 72 hours, escalate:
Email [email protected]
First-line written inquiry
Call +972-2-535-9740
Automated status check
Call +972-74-7083450
PIBA Central, Sun-Thu 8-16 IST
Call +44 20 7957 9500
Embassy of Israel in London
eTA Israel Support for UK-Based Travelers
UK travellers can contact the Embassy of Israel in London at +44 20 7957 9500, email [email protected], or visit 15 Old Court Place, London W8. Israel is UTC+3, 2-3 hours ahead of the UK; international call charges apply when dialling Israeli numbers.
Do British Citizens Need ETA-IL?
Yes. British citizens require an ETA-IL (fee 25 NIS (~$7 USD), non-refundable) via israel-entry.piba.gov.il, effective since 1 January 2025. Passport validity must be at least 90 days from entry; the form times out after 30 minutes with no save-and-resume. Approval does not automatically grant entry; border control officers may deny entry.
Avoiding Scams and Untrusted Websites
Trust only *.gov.il domains. PIBA does not use third-party portals for eTA Israel support contact options; a payment receipt from PIBA confirms a legitimate submission.
Before You Contact Support – Quick Checklist
Check your application status online at israel-entry.piba.gov.il/get-help and wait the full 72-hour processing window. The fee is 25 NIS (non-refundable). Passport validity must be at least 90 days from entry. The form times out after 30 minutes with no save-and-resume. Prepare: application number, passport number, registered email, and date of birth.
Frequently Asked Questions About eTA Israel Support
What is the eTA Israel support phone number?
+972-2-535-9740 (automated IVR only, no live agent). Central PIBA: *3450 (IL) / +972-74-7083450 (abroad), Sun-Thu 8:00-16:00 IST.
What email address can I use for eTA Israel inquiries?
[email protected] – English only, 24/7 acceptance, responses within 24 to 72 business hours. Confirmation email sent upon receipt.
How long does eTA Israel support take to reply to emails?
24-72 h. No reply after 72 h: +972-2-535-9740 (automated) -> +972-74-7083450 (Sun-Thu 8-16 IST) -> +44 20 7957 9500 (Embassy of Israel in London).
Can I speak to a live person on the eTA Israel support phone line?
No. The +972-2-535-9740 number is automated IVR only. For human interaction, email [email protected] or contact the Embassy of Israel in London at +44 20 7957 9500.
Do British citizens need an eTA to travel to Israel?
Yes. British citizens require an ETA-IL (fee 25 NIS (~$7 USD), non-refundable) at israel-entry.piba.gov.il, effective since 1 January 2025. Border control officers may deny entry despite approval.
How do I check my eTA Israel application status online?
Visit israel-entry.piba.gov.il/get-help for the status check tool, or use israel-entry.piba.gov.il/resend-confirmation with your date of birth (approved applications only).
Where is the PIBA office located for postal correspondence?
42 Agripas Street, Jerusalem 9430125, Israel. Fax: 02-6469442 (preferred alternative). Include your ID number. Response: 5-10 business days. Suits formal complaints, appeals, or legal correspondence.
How do I resend my eTA Israel approval email?
Visit israel-entry.piba.gov.il/resend-confirmation and enter your date of birth. Works only for approved applications; sends to the original submission email. Check spam folder if not received.
What should I include in my eTA Israel support email?
Subject: ETA-IL Application Inquiry – [Application Number]. Include application number, passport number, registered email, date of birth, and clear problem description. English only.
How do I contact eTA Israel support from the UK?
Email [email protected] (English only, 24/7) or call +972-2-535-9740. Embassy of Israel in London: +44 20 7957 9500, [email protected], 15 Old Court Place, London W8. Israel (UTC+3) is 2-3 h ahead of UK; call charges apply.
Sources: PIBA ETA-IL help centre (israel-entry.piba.gov.il/get-help, accessed 9 Sep 2026); Embassy of Israel in London (gov.il/embassies/london, accessed 9 Sep 2026). Updated 9 September 2026: confirmed *3450 as PIBA central contact line; ETA-IL-specific inquiries should go to [email protected]. Fees and hours may change – check the PIBA website before travelling.
